Privacy Policy for Etesian Craft

At Etesian Craft, located at 14 Old Queen Street, Westminster, London, SW1H 9PG, United Kingdom, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our online platform, which showcases our meticulous Italian furniture restoration portfolio and offers bespoke repair services. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect various types of information in connection with the services we provide and your use of our site.

• Personal Information You Provide Directly: This includes information you submit when you contact us for inquiries, request a quote for restoration services, or engage with our bespoke repair offerings. This may include your name, contact details (such as a physical address for pick-up/delivery or phone number +44 20 7946 0876), and details about the furniture piece requiring restoration.
• Information Related to Services: When you engage us for service, we may collect details pertaining to the specific restoration or repair project, including photographs of the furniture, descriptions of its condition, and any specific requirements or preferences you communicate.
• Automatically Collected Information: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This information is primarily used for analytical purposes to improve our site's functionality and user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our restoration and repair services for Italian furniture.
• To communicate with you about your inquiries, service requests, and project updates.
• To process and manage payments for our services.
• To showcase our restoration portfolio on our online platform, with your explicit consent where necessary, ensuring client anonymity unless otherwise agreed.
• To ensure the security and integrity of our online platform and services.
• To analyse trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole.
• To comply with legal obligations and protect our legal rights.

Legal Basis for Processing Personal Data (GDPR)

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it:

• Performance of a Contract: We process your data when it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing a quote, delivering services).
• Legitimate Interests: We may process your data when it is necessary for our legitimate interests (e.g., for administrative purposes, improving our services, ensuring network and information security), provided those interests are not overridden by your data protection interests or fundamental rights and freedoms.
• Consent: In certain cases, we may process your data based on your freely given, specific, informed, and unambiguous consent (e.g., for showcasing your restored furniture in our portfolio). You have the right to withdraw your consent at any time.
• Legal Obligation: We may process your data where it is necessary for compliance with a legal obligation to which we are subject.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and shipping/delivery for furniture. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Retention

We retain personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed for these purposes, we will securely delete or anonymize it.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data infringes GDPR.